Problem

As of February 2018, 46% of U.S. adults are age 65 and over and own a smartphone. Although there is an increase of older adults using smartphones, they are unsure of how to use them or have trouble understanding their functionality - even for the most basic uses.

Solution

Provide step by step guidance for smartphone users 65 and over to help them understand how to use their devices.

preview of app screens

Empathy Map

Diana is 67 years old and is a retired bus drivier. She owns a iPhone and has an apartment.

Thinks

Bothering

Says

Have Time

Feels

Whelm

Does

Wake Late

Thinks

Mess Up

Says

Busy

Feels

Frustrated

Does

Play Games

Thinks

Too Much

Says

Help

Feels

Tired

Does

Cooks

Thinks

Can't Learn

Says

Mary & Joseph

Feels

Upset

Does

Calls

Feature Prioritization

Must

  • Easy
  • Forward
  • Should

  • Short
  • Some Color
  • Could

  • Sound
  • Questions
  • Won't

  • Login
  • Sign Up
  • Style Guide


    Danube
    #6E98D0


    Apache #DFBE6E


    Cinnabar #E24126

    Tisa Pro & Gibson


    Aa Aa

    Wireframe

    Users will be able to view each step to perform specific actions within the app on the smartphone.

    questions screen questions send icon type messsage

    Interface

    userflow